At ILAH Ayurveda, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://ilah.in/, contact us, submit an enquiry, or interact with our advertisements and digital services.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. About ILAH Ayurveda

ILAH Ayurveda provides Ayurveda-based wellness, postnatal care, maternity care, postpartum recovery support, traditional Ayurvedic treatments, and related wellness services.

For privacy-related questions, you can contact us using the contact details provided on our website.

2. Information We Collect

We may collect information that you voluntarily provide when you:

• Submit an enquiry or contact form

• Request information about our services or packages

• Book or enquire about an appointment

• Contact us through WhatsApp, phone, email, or social media

• Respond to our advertisements

• Subscribe to or interact with our website

• Communicate with our team regarding our services

Depending on the interaction, information may include:

• Name

• Phone number

• WhatsApp number

• Email address

• Location or city

• Preferred service or package

• Appointment or enquiry details

• Other information that you voluntarily provide

Health-Related Information

If you voluntarily provide health, pregnancy, postpartum, treatment, or wellness-related information while enquiring about our services, we may process that information only for the purpose of responding to your enquiry, arranging relevant services, providing appropriate support, and managing your relationship with ILAH Ayurveda.

Please avoid submitting unnecessary sensitive information through general website forms.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Date and time of visits

• Referring website or campaign

• General website usage information

This information may be used to understand website performance, improve user experience, prevent abuse, and measure marketing campaigns.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Improve website functionality

• Understand how visitors use our website

• Measure advertising performance

• Understand which marketing campaigns generate enquiries

• Improve our website and services

• Provide relevant advertising where permitted

These technologies may include services such as Google Analytics, Google Ads, Meta Pixel, Meta advertising tools, and other marketing or analytics platforms.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries

• Contact you regarding requested services

• Schedule or manage appointments

• Provide information about ILAH Ayurveda services and packages

• Process and manage bookings

• Improve our website and customer experience

• Understand website and advertising performance

• Conduct marketing and remarketing activities where legally permitted

• Send service-related communications

• Prevent fraudulent, abusive, or unauthorized activity

• Comply with applicable legal and regulatory requirements

6. Advertising and Lead Generation

ILAH Ayurveda may advertise through platforms such as Meta (Facebook and Instagram) and Google.

When you interact with our advertisements, these platforms may collect information according to their own privacy policies and terms.

For example, you may submit your name, phone number, WhatsApp number, or other enquiry information through an advertisement lead form. We use information submitted through such forms to contact you regarding the service or enquiry you requested.

We do not sell your personal information to third parties.

7. WhatsApp and Phone Communication

If you contact ILAH Ayurveda through WhatsApp or telephone, we may use the information you provide to:

• Respond to your enquiry

• Provide requested information

• Discuss services or packages

• Assist with appointment enquiries

• Follow up on your request

WhatsApp and telecommunications services are operated by third-party providers and are subject to their respective privacy policies.

8. Sharing of Information

We may share your information with trusted service providers when reasonably necessary to operate our website, communicate with customers, manage enquiries, measure advertising performance, or provide requested services.

These may include:

• Website hosting and technology providers

• Analytics providers

• Advertising platforms

• CRM or lead-management systems

• Communication service providers

• Payment or booking service providers, where applicable

We require appropriate handling of personal information and do not sell your personal information to third parties.

We may also disclose information when required by law, legal process, court order, or governmental authority.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to enquiries, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

11. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request information about personal data we hold about you

• Request correction of inaccurate information

• Request deletion of personal information where legally applicable

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Ask questions about how your information is processed

To exercise a privacy-related request, please contact ILAH Ayurveda using the contact information provided below.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website or advertisements may contain links to third-party websites, platforms, or services.

ILAH Ayurveda is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, advertising practices, legal requirements, or business operations.

Any updated version will be published on this page with the revised Last Updated date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us

Important: This Privacy Policy is intended as a general website/privacy-policy template and should be reviewed against ILAH Ayurveda’s actual data collection, booking, CRM, Meta/Google advertising setup, and applicable Indian privacy requirements before publication